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Technical Support

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Technical Support

Enterprise applications are critical to normal functioning of businesses and enterprises need to ensure high availability of production systems for their customers and internal users. After deploying into physical/cloud servers, the applications need to be monitored closely and relevant stakeholders need to be alerted on any failure of operations.  

Based on non-functional requirements, a set of checklists needs to be generated and servers need to be monitored/maintained accordingly and set of actions on occurrence of any event should be kept in place to ensure timely remediation. Software upgrades need to be taken up in a timely manner for reasons of security and regulatory compliance. Routine tasks and activities need to be automated as much as possible with scripts and other tools. 

At BeeHyv, we have deployed large-scale applications on multiple environments including setup of Firewalls/Networks/VLANs/Switches/Load balancers and maintained them over multiple years and mitigated several severe events with a quick turnaround time.  

Our offerings and the problems we solve

  • SLA based production support which includes setup of production systems, deployments, maintenance, scaling and incident management.
  • 24×7 Poduction support with L1/L2/L3 technical support teams working in multiple shifts.
  • Periodic Security Audits and fixing any identified vulnerabilities.
  • Migrating deployed applications in Production/Staging/QA servers into Maintenance mode and creation of necessary checklist to track the routine activities and maintaining SLA’s
  • Monitoring and controlling servers
  • Setup of email alerts and other form of notifications based on events
  • Setup of Firewall/Network/VLAN/Switches/Load balancers
  • Setup of VPN and Authentication layer like IAM/SSO etc
  • Allocation of IP to servers and redirecting traffic based on requirements.
  • Acting quickly whenever any event occurs and mitigating the damages in a shortest possible time span
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Expertise

  • Experience in Network support for Datacentre Operations Which includes
    • Configuring and installing physical servers, firewalls, load balancers and switches in datacentre racks.
    • Configure and maintain VLAN using physical Firewall (FortiGate, Sophos, Cisco) and network switches (CISCO 3-layer switches). 
    • IP routing for different environments like prod, pre-prod, Stage and dev. 
    • Hardware and software alert configuration and monitoring using system health monitoring tools like Nagios. 
    • Configuration and maintenance of physical load balancers (F5) to handle redundancy, downtimes and scaling of applications. 
    • Installation and maintenance of SSL certificates for the application domain. 
  • Experience in Support for Cloud Operations
    • Configuring access privileges using IAM 
    • Creation, maintenance and monitoring of AWS EC2, GCP, Azure instances, ELB, CloudWatch logs, File System/Storage, analytics tracking, Alert & Notification management 
    • Application and database migration from one cloud platform to another cloud platform 
  • Experience in Software support
    • Installation and maintenance of OS (RHEL, CentOS, Ubuntu, Windows servers etc.) along with supporting necessary software and tools like development tools (JDK, python etc.), databases (Oracle, MySQL, MSSQL, PostgreSQL, Hive etc.), Cloud Storage Files systems (AWS S3, GCS), webservers (NGINX, Tomcat, Apache etc.), Docker, Virtual Machines 
    • Writing and maintaining ETL scripts using Talend. 
    • Writing bash and shell scripts for automating database backups, alerts, data integrity and other scheduled jobs.  
    • Using tools like Zendesk, Salesforce, Jira to create and track customer and development tickets 
    • Application and Database migrations  
    • HA on applications and databases 
    • Application auth LDAP/SAML/AD 
    • Performing testing activities after upgrading application software 
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Technologies, Platforms and Frameworks

LDAP

Active Directory

Nagios

AWS

GCP

Azure

Talend

MySQL

Postgres

Docker

F5 Load Balancers

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